终于总结完了，谢谢X老师的指点，我会后续改进并适增加新题。
答题模版：
S: Situation
T: Task
A: Action
R: Result
1. Customer Obsession
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
• Who was your most difficult customer?
答题思路：
S: 给出个 被客户刁难/要求特别高/时间特别赶 的情况
T: 你所需要完成的任务
A: 你采取了什么措施
R: 最后得到了满意的结果
• Give me an example of a time when you did not meet a client’s expectations. What happened, and how did you attempt to rectify the situation?
答题思路：
S: 这题比较负面。给出个 为达到用户期望的例子，可以是因为之前沟通间有误会而导致的，不要说因为自己能力不行。
T: 需要做什么从而达到客户的期望
A: 你采取了什么措施
R: 最后达到或超出了客户的期望
• When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your customers’ needs?
答题思路：
S: 举个例子 当你同时面对很多客户的时候
T: 你需要尽可能的让客户们满意，达到他们的需求
A: 你是如何按优先级排序用户的需求
R: 最后让每个/大多数客户满意
• Tell the story of the last time you had to apologize to someone.
答题思路：
S:这题比较负面，举个例子由于某些小疏忽造成了非重大影响
T: 需要采取措施赢回对方的原谅/信任
A: 你所采取的措施
R: 最后得到了对方的原谅/信任
2. Ownership
Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.
• Tell me about a time when you had to leave a task unfinished.
答题思路：
S:这题比较负面。可以举个由于某些不可抗的理由而造成任务无法完成的例子，比如自己/家人突然生病等。
T: 你需要怎么做才能让组或者公司损失最小
A: 你所采取的措施
R: 最后任务成功交接或者完成
• Tell me about a time when you had to work on a project with unclear responsibilities.
答题思路：
S: 举个相关的例子，当你的项目或者任务需求不明确，或者任务分工不明确
T: 你需要做写什么从而让项目成功完成
A: 你所采取的措施
R: 最终项目成功完成
3. Invent and Simplify
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here”. As we do new things, we accept that we may be misunderstood for long periods of time.
• Tell me about a time when you gave a simple solution to a complex problem.
答题思路：
S: 举个遇到了复杂问题的情况
T: 你被安排完成这个问题/任务
A: 你所采取的措施
R: 最后得到了个简单的方法而完成任务
• Tell me about a time when you invented something.
答题思路：
S: 举个例子需要你发挥创造力 从而 节约时间/成本 达到目的
T: 你被安排完成这个任务
A: 你所采取的措施
R: 成功创新，达到节约时间/成本，达到目的
4. Are Right, A Lot
Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.
• Tell me about a time when you were wrong.
答题思路：
S: 比较负面。举个例子说自己由于某些不是很严重的失误，没达到预期。
T: 你所被安排的任务
A: 你采取什么措施弥补
R: 最终改正错误，完成任务
• Tell me about a time when you had to work with incomplete data or information.
答题思路：
S: 举个例子你得到的数据或信息不完整或不正确
T: 你是如何获取完整数据信息从而完成该任务
A: 你所采取的措施（找相关组获取，或者自己获取）
R: 拿到了完整的数据，并成功完成项目
5. Learn and Be Curious
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
• Tell me about a time when you influenced a change by only asking questions.
答题思路：
S: 举个例子你是如何通过只问问题从而影响了某个项目的决策/结果
T: 被邀请参加项目讨论
A: 你是如何观察细微，或者结合自己的经验，提出了一些比较关键的问题
R: 最后影响了整个项目的走向/决策
• Tell me about a time when you solved a problem through just superior knowledge or observation.
答题思路：
S: 举个例子你被安排了某项曾经做过类似的项目
T: 你需要完成该项目
A: 你是如何运用之前的相关经验或者新的观察
R: 从而完成任务
• How do you stay inspired, acquire new knowledge, or innovate in your work?
答题思路：
S: 出现了新的技术/知识/需求
T: 你需要获取新技术/知识
A: 你是如何获取新技术/知识，并应用到工作当中
R: 成功运用新学的技术/知识到工作当中
6. Hire and Develop The Best
Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent and will move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.
• Tell me about a time when you mentored someone.
答题思路：
S: 举个带新人的例子
T: 被安排带新人完成任务
A: 你给新人提供了怎样的帮助，如何带领他完成任务
R: 最终完成任务，新人获得收获，达到或超出预期
7. Insist on the Highest Standards
Leaders have relentlessly high standards – many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high-quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• Tell me about a time when you couldn’t meet your own expectations on a project.
答题思路：
S: 这题比较负面。可以举个未达到自己期望的例子。可以是因为自己要求高，或者刚入职不熟悉组内项目
T: 被安排完成某项任务
A: 做了什么
R: 没达到自己的期望
Try again：做了什么/会做什么，从而达到需求
• Tell me about a time when a team member didn’t meet your expectations on a project.
答题思路：
S: 举个同事做的项目没有达到你的期望
T: 你被安排code review
A: 你是如何给组员提供反馈
R: 最后组员接纳了你的反馈与建议，达到了你的期望
8. Think Big
Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
• Tell me about your proudest professional achievement.
答题思路：
S: 某个项目任务
T: 由你负责
A: 你做了什么事情
R: 有什么成就 （scalability，performance 等）
• Tell me about a time when you went way beyond the scope of the project and delivered.
答题思路：
S: 某个项目/任务
T: 由你负责
A:你是如何设计加实现
R: 超额完成任务
9. Bias for Action
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• Describe a time when you saw some problems and took the initiative to correct it rather than waiting for someone else to do it.
答题思路：
S: 看到某个项目的问题
T: 没人给你分配任务
A: 额外花时间去调查问题、与同事讨论
R: 修复了问题
• Tell me about a time when you took a calculated risk.
答题思路：
S: 某项没有确定方向的任务
T: 交给你负责
A: 你是如何分析考虑不同情况，如何取舍，付出行动
R: 最终完成任务
• Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do?
答题思路：
S: 某个任务所需的信息不全，提供者反馈很慢
T: 你是如何完成任务的
A: 你采取了哪些积极措施
R: 最终完成了任务
10. Frugality
Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size or fixed expense.
• Tell me about a time when you had to work with limited time or resources.
答题思路：
S: 由于财政或者时间原因
T: 你必须在缺少资源的情况下完成任务
A: 你采取了哪些措施，比如（用开源、加班）
R: 按时完成任务
11. Earn Trust
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.
• What would you do if you found out that your closest friend at work was stealing?
答题思路：
S: 不经常发生的事，可以说没遇到过
T: 但是如果遇到了
A: 坚持原则，对事不对人，跟Manager与HR联系，告诉实情
R: 也跟朋友说这样做不对，劝他去道歉承认错误
• Tell me about a time when you had to tell someone a harsh truth.
答题思路：
S: 为新同事做code review
T: 发现对方代码有很多问题，需要大改
A: 先肯定对方的努力，再提出所有发现的问题，给予改进建议
R: 最终新同事做的越来越好
• Tell me a time when you earned the trust of a group.
答题思路：
S: 往积极的方向回答，公司的新客户
T: 任务交给你负责
A: 你是如何充分准备，超额完成任务，质量有保证
R: 客户很满意，很信任你的能力与交付的产品
12. Dive Deep
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.
• Give me two examples of when you did more than what was required in any job experience.
答题思路：
S: 公司分配任务
T: 任务很基础很简单
A: 深思熟虑，高效率开发
R: 在时间允许的情况下，超额完成任务，比如更高的Unit Test coverage与 CI/CD，scalibility
• Tell me about something that you learned recently in your role.
答题思路：
S: 在某项任务中
T: 做了什么feature，用了什么技能
A: 在按时按成的情况下，还额外花时间总结分析
R: 深入地学会了什么技能，举一反三
13. Have Backbone; Disagree and Commit
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
• Tell me about a time when you did not accept the status quo.
答题思路：
S: 不是很明白。。。
T:
A:
R:
• Tell me about an unpopular decision of yours.
答题思路：
S: 这题要怎么答？？？
T:
A:
R:
• Tell me about a time when you had to step up and disagree with a team members approach.
答题思路：
S: 在做某项任务的时候，你的想法与组员的不同
T: 你会如何处理
A: 摆事实，讲道理，证明自己的想法是正确的，提出更好的解决方案
R: 最终说服经理用自己的方案来实现，客户满意
• If your direct manager was instructing you to do something you disagreed with, how would you handle it?
答题思路：
S: 在做某项任务的时候，你的想法与经理的不同
T: 你会如何处理
A: 摆事实，讲道理，证明自己的想法是正确的
R: 最终说服同事用自己的方案来实现
14. Deliver Results
Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
• By providing an example, tell me when you have had to handle a variety of assignments. Describe the results.
答题思路：
S: 同时有多项任务分配给你
T: 你需要完成多项任务
A: 你是如何按照优先级安排时间与处理各项任务
R: 最终完成所有任务
• What is the most difficult situation you have faced in your life? How did you handle it?
答题思路：
S: 比较消极，可以举一些非自己原因造成的困境的例子
T: 比如人员调动，同事离职，造成你独挑大梁
A: 你是如何积极与将离职的员工做knowledge transfer，额外花时间把接手项目吃透
R: 最终完成交接，并成功持续deliver project
• Give me an example of a time when you were 75% of the way through a project, and you had to pivot strategy–how were you able to make that into a success story?
答题思路：
S: 不叫消极，尽量不要举因为个人原因的例子
T: 可以是因为上层决策变动，需求变动，从而导致你需要对已写代码大改动
A: 你是如何积极的设计，约组员开会，一起讨论，明确好目标后，高效率实现
R: 最终按时完成任务，领客户满意